Programmes

Sales & Customer Service

Sales skills and customer service, including service programmes for the food and beverage trade.

Customer Service / Sales & Customer Service

5-Star Customer Service Excellence

2 days

In-House

Sales / Sales & Customer Service

Account Plan for Successful KEY Account Managers in the 21st Century

2 days

In-House

Sales / Sales & Customer Service

ALPHA Sales Strategy for Retail

2 days

In-House

Sales / Sales & Customer Service

ALPHA Sales System

2 days

In-House

Customer Service / Sales & Customer Service

Art of Winning in Customer Service: The Sun Tzu's Way

2 days

In-House

Customer Service / Sales & Customer Service

Blue Ocean in Customer Service: The Sun Tzu's Way

2 days

In-House

Customer Service / Sales & Customer Service

Complaint Management & Negotiation in Customer Service

2 days

In-House, Public Class

Sales / Sales & Customer Service

Consultative Selling Accelerating Sales Success

2 days

In-House

Sales / Sales & Customer Service

Consultative Selling Technique. Be A Trusted Advisor to Key Accounts

2 days

In-House

Customer Service / Sales & Customer Service

Customer Centric Culture

2 days

In-House

Customer Service for F&B / Sales & Customer Service

Food & Beverage Excellence

3 days

In-House

Customer Service for F&B / Sales & Customer Service

Harmony At the Table Mastering Customer Service in Chinese Dining

2 days

In-House

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In-house programmes are customised to your goals, challenges and departmental needs. Tell us what you are looking for.